Last updated 8 October 2026
Contact and service provider
These booking terms apply to requests made to Dragon Cleaning Services Ltd. Contact info@dragoncleaningservices.co.uk or 07415 270 859 with questions, changes or complaints. Your confirmed service arrangements should be kept together with these terms.
Requesting a clean
Checking your postcode or submitting the form does not reserve a visit or automatically create a confirmed cleaning arrangement. The team checks your details, coverage, property and access, then contacts you to agree the work. The request acknowledgement is a receipt of your enquiry, not confirmation of a service date.
Services and scope
We offer residential exterior window cleaning, commercial window cleaning, conservatory cleaning and exterior fascia, soffit and roofline washing. Regular residential window cleaning includes accessible exterior windows, frames, sills and doors. A conservatory option in the regular-window quote covers its exterior windows, not a roof clean. Conservatory roofs and other specialist work need a separate agreed quote. We do not offer internal window cleaning or gutter clearance.
Quotes and prices
The regular-window calculator uses the property type, bedroom count, conservatory choice and 4- or 8-weekly frequency you select. Check your answers carefully. The team will explain any change needed because of the property, scope or access before you agree to the work. Any first-clean charge, additional work, applicable taxes, billing schedule and minimum commitment must be stated and agreed before service begins; they are not established by submitting this form.
Frequency and visits
The selected 4- or 8-weekly option identifies the regular service you are requesting. The team confirms the first visit and ongoing arrangements directly. Weather, safe working conditions, access or operational disruption may require a visit to be rearranged. Contact us if your circumstances or access arrangements change.
Access and preparation
Please close windows, keep the working area clear, secure pets and provide the access agreed with the team. Tell us about damaged or loose fittings, unusual glazing, leaks, fragile surfaces or other known hazards. Work may be paused or declined where it cannot be carried out safely. Any revised scope or charge must be discussed before proceeding.
Direct Debit and payment
Customers arranging regular cleaning are asked to register for Direct Debit using the GoCardless link provided after their request. Registration authorises payment collection under the mandate; it does not itself confirm a cleaning visit. Payment amounts and collection arrangements are explained before collection. UK Direct Debit payments are covered by the Direct Debit Guarantee. Cancelling a mandate does not by itself cancel an agreed service or settle an amount properly owed; please also contact the team.
Changing or cancelling a request
You can withdraw an unconfirmed booking request by email or telephone. For an agreed service, contact us as soon as possible to change or cancel a visit. Any ongoing commitment or notice arrangements must have been clearly provided and agreed before the service starts. No cancellation fee is created simply by using this website form.
Consumer cancellation rights
Where the UK distance-contract cancellation rules apply, you normally have 14 days after entering a service contract to cancel without giving a reason. To cancel, send a clear statement to our email address above or call us. If you expressly ask us to start during that period and then cancel, a proportionate charge may be payable for work supplied, subject to the legal requirements. You lose the cancellation right for a fully performed service only where you gave the required prior consent and acknowledgement. These rights are not removed by signing up to Direct Debit.
Cancellation message
You may use this wording, but do not have to: “To Dragon Cleaning Services Ltd: I give notice that I cancel my cleaning service contract. Customer name: … Service address: … Date agreed: … Booking reference, if known: … Date of cancellation: …” Send it to info@dragoncleaningservices.co.uk. If you send a paper notice, include your signature and use the business address supplied with your contract.
Quality and complaints
Please report a concern as soon as possible, ideally within 48 hours, with your name, address, cleaning date and a description or photographs where useful. This helps the team investigate and discuss an appropriate remedy. The 48-hour request does not limit your statutory rights. Services must be supplied with reasonable care and skill; remedies may include repeat performance or a price reduction where the law provides.
Responsibility and your rights
Please give accurate information and tell us about relevant property conditions. Nothing in these terms excludes liability that cannot lawfully be excluded, or restricts your statutory consumer rights. We do not apply a blanket exclusion for damage caused by our failure to use reasonable care and skill.
Your information and updates
Our privacy policy explains how booking and contact information is used. Changes to website wording do not retrospectively change an existing agreed service. Any proposed change to your price or service will be communicated before it takes effect. Last updated: 8 October 2026.